Booking And Cancellation Policy
1. Payment of Fees
1.1 All bookings made will be confirmed e-mail or telephone.
1.2 Once confirmed, the customer must pay a minimum non-returnable deposit of 50% of the fee due. Where more than one instructor is employed the deposit will be agreed at the time of booking. Payments taken via the website payment system or over the phone.
1.3 If payment is not received by the due date then the reservation will be lost and offered to others.
1.5 Any outstanding balance must be paid in full on or before the day, and before any activities take place.
1.8 All Gift Vouchers are paid for in full at time of booking and are non-refundable.
1.9 Gift Vouchers must be used within one year of purchase, after one year they become invalid.
2 Cancellation by the client
By booking you the customer are preventing someone else from booking that time slot.
2.1 All cancellations by the customer will incur the loss of 50% of money paid provided this is more than 30 days prior to the activity start date.
Cancelling within 30 days of the activity will result in the loss of all money paid.
Alternative dates may be able to be agreed, however this is not always possible or guaranteed.
2.2 Refusal to participate in an activity will be charged at 100% of the fee. For example - not wanting to go underground upon arriving at the cave entrance. We do our best to encourage and advise everyone to participate but we will never force people to take part.
2.3 Being late for the activities may result in the activity starting without you, or not going ahead at all - the customer will incur the loss of their money paid.
2.4 Booking an activity unsuitable for the age of the participants will result in the loss of the customers money paid and no activity.
3 Cancellation by Peaks and Paddles
3.1 Whilst every attempt is made to ensure that the agreed activity goes ahead Peaks and Paddles will notify the client of cancellation or venue change as soon as possible, where it believes the booked activity venue be deemed inappropriate due to for example high water levels, or other genuine reason for concern.
Cancellation may be necessary due to an event or circumstance beyond our reasonable control including staff illness, accident, breakdown of transportation, epidemic or pandemic, fire, snow, ice, flood / storm, lockout, riot, war, act of God.
3.2 In the event of cancellation clients will be offered the choice of the following options:
3.2.1 Full refund of fees paid.
3.2.2 A choice of alternative dates for the activity programme.
3.2.3 It is advised that participants on activities take out their own cancellation insurance
3.3 Peaks and Paddles cannot accept responsibility for any consequential losses
COVID19
In the current climate of Covid19
I am happy for people to move the date of the activity should they be unfit to travel and take part.
If there is a ‘lockdown’ situation again by the government then again you will be refunded in full or rebook for an alternative date.
If you are currently living in a lockdown area – please don’t book as this is still an unknown situation.
Statement of Risk
Adventure Activities such as climbing, caving, canoeing and abseiling are physically demanding and potentially hazardous with a danger of personal injury.
Whilst Peaks and Paddles takes all reasonable and practicable measures to ensure the safety of all participants, there are inherent risks that are integral to the activities which cannot be completely eliminated without destroying their unique character.
Although accidents may still occur, to reduce their number and severity Peaks and Paddles staff will make participants aware of the risks and hazards attached to each activity and minimise these as much as possible using Peaks and Paddles Standard Operating Procedures and risk assessments.
We only use fully qualified staff, operating to national governing body guidelines, and providing appropriate personal safety equipment for all participants. We reserve the right to cancel or modify any activity if we believe there to be adverse risk.
Due to the current covid19 epidemic - please stick to current government social distancing and hygiene rules. Whilst we take precautions against spreading the virus we are not responsible for you contracting this or any other virus / bacteria.
All equipment is cleaned after use and hand sanitiser for your use is available before and after your activity.
Please do not take part in the activity if you or any member of your group have symptoms of Covid19 .
By booking an activity you acknowledge that you are aware of and accept these risks and will be responsible for your own and your groups actions and involvement.
Whilst Peaks and Paddles takes all reasonable and practicable measures to ensure the safety of all participants, there are inherent risks that are integral to the activities which cannot be completely eliminated without destroying their unique character.
Although accidents may still occur, to reduce their number and severity Peaks and Paddles staff will make participants aware of the risks and hazards attached to each activity and minimise these as much as possible using Peaks and Paddles Standard Operating Procedures and risk assessments.
We only use fully qualified staff, operating to national governing body guidelines, and providing appropriate personal safety equipment for all participants. We reserve the right to cancel or modify any activity if we believe there to be adverse risk.
Due to the current covid19 epidemic - please stick to current government social distancing and hygiene rules. Whilst we take precautions against spreading the virus we are not responsible for you contracting this or any other virus / bacteria.
All equipment is cleaned after use and hand sanitiser for your use is available before and after your activity.
Please do not take part in the activity if you or any member of your group have symptoms of Covid19 .
By booking an activity you acknowledge that you are aware of and accept these risks and will be responsible for your own and your groups actions and involvement.
Insurance
Peaks and Paddles do not provide personal accident insurance for participants.
We advise that participants take out their own personal accident and cancellation insurance cover.
Peaks and Paddles do have pubic liability insurance.
We advise that participants take out their own personal accident and cancellation insurance cover.
Peaks and Paddles do have pubic liability insurance.
